Terms of Service and Privacy Policy
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Last updated: February 10, 2026
This document sets out the Terms of Service and Privacy Policy for ChatMe (operated by ChatMe OÜ, registration number EE102933761, Business Register: 17391989, with registered address at Järvevana tee 9, Tallinn, 11314, Estonia). By accessing or using our website and services, you agree to be bound by these terms.
By accessing and using the ChatMe website (chatme.es) and services, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. ChatMe is operated by ChatMe OÜ, a private limited company incorporated under the laws of Estonia.
ChatMe provides AI-powered customer support chatbot services for restaurants and small businesses. Our services include automated chat support, customer interaction management, and related digital communication tools accessible via our website and integrations.
You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our services to transmit any unlawful, harmful, defamatory, or otherwise objectionable content. You are responsible for maintaining the confidentiality of your account credentials.
All content, trademarks, logos, and intellectual property on this website are the exclusive property of ChatMe OÜ or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.
ChatMe OÜ shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to use the service. Our total liability to you for any claim arising from these terms or your use of the service shall not exceed the amount paid by you to ChatMe in the twelve (12) months preceding the claim.
These Terms of Service are governed by and construed in accordance with the laws of Estonia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia.
The data controller responsible for your personal data is ChatMe OÜ, Business Register number 17391989, registration number EE102933761, with registered address at Järvevana tee 9, Tallinn, 11314, Estonia. For any data protection enquiries, please contact us at support@chatme.es.
We may collect and process the following categories of personal data: (a) Identity Data such as your name and business name; (b) Contact Data including email address and phone number; (c) Technical Data such as IP address, browser type, device information, and cookies; (d) Usage Data including information about how you use our website and services; (e) Communications Data from any messages or enquiries you send us.
We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR): (a) Contract performance — where processing is necessary to provide the services you have requested; (b) Legitimate interests — to improve our services, prevent fraud, and ensure security; (c) Legal obligation — to comply with applicable laws and regulations; (d) Consent — where you have given us explicit consent to process your data for a specific purpose.
We use your personal data to: provide and manage our chatbot services; communicate with you regarding your account and our services; send service-related notifications; improve and personalise your experience; comply with our legal obligations; and prevent fraudulent or illegal activity.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, we retain customer data for a period of five (5) years after the termination of our contractual relationship, unless a longer retention period is required by law.
We may share your personal data with trusted third-party service providers who assist us in operating our website and delivering our services, such as cloud hosting providers, analytics platforms, and payment processors. All third parties are required to respect the security of your data and to treat it in accordance with applicable data protection law. We do not sell your personal data to third parties. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: the right to access your data; the right to rectification of inaccurate data; the right to erasure ('right to be forgotten'); the right to restriction of processing; the right to data portability; the right to object to processing; and the right not to be subject to automated decision-making. To exercise any of these rights, please contact us at support@chatme.es. We will respond to your request within 30 days.
You have the right to lodge a complaint with a supervisory authority. In Estonia, the competent supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), located at Tatari 39, 10134 Tallinn, Estonia (www.aki.ee). You may also lodge a complaint with the supervisory authority in your country of residence or place of work within the EU/EEA.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Terms of Service and Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
If you have any questions about these Terms of Service or our Privacy Policy, please contact us at:
ChatMe OÜ | Business Register: 17391989 | Registration number EE102933761 | Järvevana tee 9, Tallinn, 11314, Estonia | Email: support@chatme.es
